Enhancing Security Through Total Quality Management
We aim to safeguard your property with dedication and integrity, ensuring our security guards meet criteria through thorough background checks, drug screenings, and training supervisors.
Quality Management
In order to maintain the highest standard and meet each individual client’s expectations, Fortress Shield Security has implemented Total Quality Management (TQM).
Fortress Shield Security is dedicated to meeting every client’s expectations by implementing total quality management. We continuously improve tasks and activities to ensure optimal performance, recognizing that the best-proven methods can become outdated over time. Our TQM process involves evaluating each post through a comprehensive review process.
- Recognize the client’s expectation
- Interpreting the clients' expectations into the post orders
- Demonstrating performance standards
- Feedback to the client
24/7 Access
Accessible Management: Fortress Shield Security ensures that all clients have access to our services round the clock. Our management team remains available 24 hours a day, providing support and assistance whenever needed.
Client-Centric Approach: Our primary objective at Fortress Shield Security is to deliver security services that align with our clients’ expectations and satisfaction levels. Through Total Quality Management (TQM), we meticulously organize our operations to guarantee the highest performance from our employees and ensure client contentment.
Continuous Improvement: Utilizing TQM, we implement a continuous process aimed at enhancing security services. This process involves customizing security programs for individual clients, evaluating regulations, gathering feedback, conducting security inspections, and providing ongoing training to our officers. By prioritizing excellence and adaptability, we aim to offer our clients unparalleled peace of mind.
